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Elements and Performance Criteria

1. Monitor and maintain store security.
   • Implement organisational policies and procedures to ensure store security is maintained.
   • Monitor and review security procedures continually and act on opportunities to improve store security.
   • Maintain security of merchandise, cash, points of sale and keys.
   • Ensure store security equipment is used and in correct working order.
   • Report matters impacting store security to relevant personnel.
   • Document breaches of security as required.
2. Facilitate security awareness.
   • Inform team members of organisational policies and procedures for security.
   • Provide team members with feedback on their implementation or non-implementation of security procedures.
   • Provide team members with ongoing supervision and training to facilitate security awareness.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

maintain store security over three different work shifts by:

monitoring adherence to organisational security policies and procedures

responding to two occurrences of non-adherence to security policies and procedures

communicating security policies and procedures to one team member

ensuring security equipment is utilised and in correct working order

reporting on opportunities for improved store security.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for:

use of security equipment

suspicious customer behaviour

suspicious team member behaviour

armed robbery

cash and non-cash security

merchandise security

theft

responding to security breaches

reporting security risks and breeches

surveillance of merchandise

personal security

general store security

team members’ security training

security for opening and closing premises

reporting problems and faults

security of visitors, sales representatives, contractors and vendors

security risks likely to endanger customers or team members

legislation as relevant to store security and own level of responsibility:

privacy laws

Australian Consumer Law

reporting procedures

impacts of security breaches on individuals and organisation:

emotional distress

financial loss

commercial impacts

common security risks within the retail workplace and techniques to:

identify risk

minimise risk

types of store alarms and security systems used in industry.

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